We reserve the right to apply a minimum charge for any bookings. This minimum charge applies in situations including but not limited to: removing or reinstalling a remap, diagnostics fees, any time spent working on your vehicle outside of a remap, ghost install or gearbox tune, deciphering if a vehicle has already been tuned. Further details and guidelines can be found on our pricing page.
When booking a remap online, if you are not paying via finance, we require a £50 + VAT non-refundable booking fee that will be credited towards your remap. This booking fee is non-refundable should you wish to cancel your booking or not turn up to your appointment. The only circumstances where we will apply a refund are:
- If you have booked a date that we cannot do and you cannot see us on any other date within 30 days of your original appointment.
- If we are unable to complete the works agreed due to our own limitations
- If we refuse to work on your vehicle due to concerns over vehicle health
- If we are given notice of cancellation 30 days or more in advance
We reserve the right to apply refunds to the booking fee under our own discretion. This booking fee is NOT a deposit.
Should you wish to change your appointment slot (date or time) we ask that you provide 24 hours notice during our business working hours (Monday-Saturday 09:00-18:00). Suitable methods of contacting us to change your appointment include:
- Email to:[email protected]
- Telephone call to:01438 553075
You are welcome to cancel your appointment at any time. Cancellations within 30 days of your appointment will be charged £50 + VAT (your non-refundable booking fee). If you wish to give notice of 30 days or more of your cancellation, we will refund your booking fee.
Not turning up to your appointment without prior notice is incredibly disrespectful (although rare).
Should you no-show without prior advice, you will be charged £50 + VAT (your non-refundable booking fee).